mail clerk
Mail clerks perform mail handling, sorting, recording and other duties in connection with mail services from post offices or related organisations. They keep records of the incoming and outgoing packages and letters in the establishment.
mail clerk mail clerks perform mail handling, sorting, recording and other duties in connection with mail services from post offices or related organisations. They keep records of the incoming and outgoing packages and letters in the establishment. The role shows moderate AI exposure (0.62 on a 0-1 scale) — some tasks are being automated but the role adapts. The most in-demand skills for the role include liaise with transportation companies, keep written records of cargo, ensure the integrity of mail, keep task records, establish daily priorities.
Pay in the UK
UK: median £31,677 a year for Postal workers, mail sorters and messengers (ONS ASHE 2025, full-time)
Middle half of full-time jobs: £28,292 to £36,381 a year
UK jobs are grouped differently; this is the closest UK occupation group (ONS SOC 2020 9211). ONS rates this estimate precise. 2025 provisional figures; ONS revises them a year later. Source: ONS Annual Survey of Hours and Earnings (Open Government Licence)
Pay in India (occupation group)
Average monthly earnings of salaried employees in the occupation group “Clerical support workers” in India, from the Government of India's Periodic Labour Force Survey (January–December 2025). It covers everyone in this group, not only mail clerk, and it is not US pay converted to rupees.
Source: MoSPI (Government of India), Periodic Labour Force Survey Annual Report 2025, Table 51 — average wage/salary earnings of regular wage/salaried employees, NCO-2015 division 4. Official India data gives one average per occupation group: there are no official India figures for single careers, experience levels or cities. Read the report
Top skills
Knowledge you'll build
- Customer and Personal Service
- English Language
- Mathematics
- Law and Government
- Education and Training
- Administrative
- Administration and Management
- Public Safety and Security
What you'd actually do
- Wrap packages or bundles by hand, or by using tying machines.
- Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
- Remove containers of sorted mail or parcels and transfer them to designated areas according to established procedures.
- Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
- Affix postage to packages or letters by hand, or stamp materials, using postage meters.
- Determine manner in which mail is to be sent, and prepare it for delivery to mailing facilities.
Tools & technology you'd use
Frequently asked questions
What does mail clerk do?
Mail clerks perform mail handling, sorting, recording and other duties in connection with mail services from post offices or related organisations. They keep records of the incoming and outgoing packages and letters in the establishment.
What skills does mail clerk need?
The most in-demand skills for this role include liaise with transportation companies, keep written records of cargo, ensure the integrity of mail, keep task records, establish daily priorities, maintain privacy of service users. These are the skills O*NET identifies as most important for competent performance.
Will AI replace mail clerk?
Our AI-durability model gives mail clerk a score of 0.62 on a 0-1 scale (higher = more exposure). That places it at moderate AI exposure — some tasks are being automated but the role adapts. Learning to work with AI tools rather than against them is the path forward.