insurance clerk
Insurance clerks perform general clerical and administrative duties in an insurance company, other service institution, for a self-employed insurance agent or broker or for a government institution. They offer assistance and provide information about insurances to customers and they manage the paperwork of insurance agreements.
insurance clerk insurance clerks perform general clerical and administrative duties in an insurance company, other service institution, for a self-employed insurance agent or broker or for a government institution. The role shows moderate AI exposure (0.50 on a 0-1 scale) — some tasks are being automated but the role adapts. The most in-demand skills for the role include office software, electronic communication, types of insurance, communicate with customers, handle paperwork.
Pay in the UK
UK: median £28,996 a year for Financial administrative occupations n.e.c. (ONS ASHE 2025, full-time)
Middle half of full-time jobs: £25,539 to £34,640 a year
UK jobs are grouped differently; this is the closest UK occupation group (ONS SOC 2020 4129). ONS rates this estimate precise. 2025 provisional figures; ONS revises them a year later. Source: ONS Annual Survey of Hours and Earnings (Open Government Licence)
Pay in India (occupation group)
Average monthly earnings of salaried employees in the occupation group “Clerical support workers” in India, from the Government of India's Periodic Labour Force Survey (January–December 2025). It covers everyone in this group, not only insurance clerk, and it is not US pay converted to rupees.
Source: MoSPI (Government of India), Periodic Labour Force Survey Annual Report 2025, Table 51 — average wage/salary earnings of regular wage/salaried employees, NCO-2015 division 4. Official India data gives one average per occupation group: there are no official India figures for single careers, experience levels or cities. Read the report
Top skills
Knowledge you'll build
- Customer and Personal Service
- Administrative
- English Language
- Computers and Electronics
- Mathematics
- Administration and Management
- Communications and Media
- Production and Processing
What you'd actually do
- Prepare insurance claim forms or related documents, and review them for completeness.
- Calculate amount of claim.
- Post or attach information to claim file.
- Transmit claims for payment or further investigation.
- Contact insured or other involved persons to obtain missing information.
- Review insurance policy to determine coverage.
Tools & technology you'd use
Frequently asked questions
What does insurance clerk do?
Insurance clerks perform general clerical and administrative duties in an insurance company, other service institution, for a self-employed insurance agent or broker or for a government institution. They offer assistance and provide information about insurances to customers and they manage the paperwork of insurance agreements.
What skills does insurance clerk need?
The most in-demand skills for this role include office software, electronic communication, types of insurance, communicate with customers, handle paperwork, follow written instructions. These are the skills O*NET identifies as most important for competent performance.
Will AI replace insurance clerk?
Our AI-durability model gives insurance clerk a score of 0.50 on a 0-1 scale (higher = more exposure). That places it at moderate AI exposure — some tasks are being automated but the role adapts. Learning to work with AI tools rather than against them is the path forward.