post office counter clerk
Post office counter clerks sell products and services at a post office. They assist customers with picking up and sending mail. Post office counter clerks also sell financial products.
post office counter clerk post office counter clerks sell products and services at a post office. They assist customers with picking up and sending mail. Post office counter clerks also sell financial products. The role shows moderate AI exposure (0.50 on a 0-1 scale) — some tasks are being automated but the role adapts. The most in-demand skills for the role include characteristics of products, customer service, characteristics of services, operate cash register, communicate with customers.
Pay in the UK
UK: median £30,265 a year for Bank and post office clerks (ONS ASHE 2025, full-time)
Middle half of full-time jobs: £26,640 to £35,718 a year
UK jobs are grouped differently; this is the closest UK occupation group (ONS SOC 2020 4123). ONS rates this estimate precise. 2025 provisional figures; ONS revises them a year later. Source: ONS Annual Survey of Hours and Earnings (Open Government Licence)
Pay in India (occupation group)
Average monthly earnings of salaried employees in the occupation group “Clerical support workers” in India, from the Government of India's Periodic Labour Force Survey (January–December 2025). It covers everyone in this group, not only post office counter clerk, and it is not US pay converted to rupees.
Source: MoSPI (Government of India), Periodic Labour Force Survey Annual Report 2025, Table 51 — average wage/salary earnings of regular wage/salaried employees, NCO-2015 division 4. Official India data gives one average per occupation group: there are no official India figures for single careers, experience levels or cities. Read the report
Top skills
Knowledge you'll build
- Customer and Personal Service
- English Language
- Mathematics
- Sales and Marketing
- Administrative
- Computers and Electronics
- Transportation
- Administration and Management
What you'd actually do
- Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
- Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
- Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
- Obtain signatures from recipients of registered or special delivery mail.
- Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
- Transport mail from one work station to another.
Tools & technology you'd use
Frequently asked questions
What does post office counter clerk do?
Post office counter clerks sell products and services at a post office. They assist customers with picking up and sending mail. Post office counter clerks also sell financial products.
What skills does post office counter clerk need?
The most in-demand skills for this role include characteristics of products, customer service, characteristics of services, operate cash register, communicate with customers, assist customers. These are the skills O*NET identifies as most important for competent performance.
Will AI replace post office counter clerk?
Our AI-durability model gives post office counter clerk a score of 0.50 on a 0-1 scale (higher = more exposure). That places it at moderate AI exposure — some tasks are being automated but the role adapts. Learning to work with AI tools rather than against them is the path forward.