consumer rights advisor
Consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchase of products or services. They monitor organisations to ensure compliance to consumer rights standards, and aid consumers in handling disputes.
consumer rights advisor consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchase of products or services. The role shows moderate AI exposure (0.50 on a 0-1 scale) — some tasks are being automated but the role adapts. The most in-demand skills for the role include customer service, consumer protection, consumer law, advise on consumer rights, communicate with customers.
Pay in the UK
UK: median £38,963 a year for Inspectors of standards and regulations (ONS ASHE 2025, full-time)
Middle half of full-time jobs: £33,485 to £44,532 a year
UK jobs are grouped differently; this is the closest UK occupation group (ONS SOC 2020 3581). ONS rates this estimate reasonably precise. 2025 provisional figures; ONS revises them a year later. Source: ONS Annual Survey of Hours and Earnings (Open Government Licence)
Pay in India (occupation group)
Average monthly earnings of salaried employees in the occupation group “Technicians and associate professionals” in India, from the Government of India's Periodic Labour Force Survey (January–December 2025). It covers everyone in this group, not only consumer rights advisor, and it is not US pay converted to rupees.
Source: MoSPI (Government of India), Periodic Labour Force Survey Annual Report 2025, Table 51 — average wage/salary earnings of regular wage/salaried employees, NCO-2015 division 3. Official India data gives one average per occupation group: there are no official India figures for single careers, experience levels or cities. Read the report
Top skills
Frequently asked questions
What does consumer rights advisor do?
Consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchase of products or services. They monitor organisations to ensure compliance to consumer rights standards, and aid consumers in handling disputes.
What skills does consumer rights advisor need?
The most in-demand skills for this role include customer service, consumer protection, consumer law, advise on consumer rights, communicate with customers, apply conflict management. These are the skills O*NET identifies as most important for competent performance.
Will AI replace consumer rights advisor?
Our AI-durability model gives consumer rights advisor a score of 0.50 on a 0-1 scale (higher = more exposure). That places it at moderate AI exposure — some tasks are being automated but the role adapts. Learning to work with AI tools rather than against them is the path forward.