call centre quality auditor
Call centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. They interpret and spread quality parameters received by the management.
call centre quality auditor call centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. The role shows moderate AI exposure (0.57 on a 0-1 scale) — some tasks are being automated but the role adapts. The most in-demand skills for the role include telemarketing, quality standards, information confidentiality, call quality assurance management, guarantee customer satisfaction.
Pay in the UK
UK: median £33,174 a year for Office supervisors (ONS ASHE 2025, full-time)
Middle half of full-time jobs: £29,117 to £39,909 a year
UK jobs are grouped differently; this is the closest UK occupation group (ONS SOC 2020 4142). ONS rates this estimate precise. 2025 provisional figures; ONS revises them a year later. Source: ONS Annual Survey of Hours and Earnings (Open Government Licence)
Pay in India (occupation group)
Average monthly earnings of salaried employees in the occupation group “Technicians and associate professionals” in India, from the Government of India's Periodic Labour Force Survey (January–December 2025). It covers everyone in this group, not only call centre quality auditor, and it is not US pay converted to rupees.
Source: MoSPI (Government of India), Periodic Labour Force Survey Annual Report 2025, Table 51 — average wage/salary earnings of regular wage/salaried employees, NCO-2015 division 3. Official India data gives one average per occupation group: there are no official India figures for single careers, experience levels or cities. Read the report
Top skills
Knowledge you'll build
- Mathematics
- Production and Processing
- Chemistry
- English Language
- Administrative
- Computers and Electronics
- Mechanical
- Food Production
What you'd actually do
- Conduct routine and non-routine analyses of in-process materials, raw materials, environmental samples, finished goods, or stability samples.
- Interpret test results, compare them to established specifications and control limits, and make recommendations on appropriateness of data for release.
- Calibrate, validate, or maintain laboratory equipment.
- Ensure that lab cleanliness and safety standards are maintained.
- Perform visual inspections of finished products.
- Complete documentation needed to support testing procedures, including data capture forms, equipment logbooks, or inventory forms.
Tools & technology you'd use
Frequently asked questions
What does call centre quality auditor do?
Call centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. They interpret and spread quality parameters received by the management.
What skills does call centre quality auditor need?
The most in-demand skills for this role include telemarketing, quality standards, information confidentiality, call quality assurance management, guarantee customer satisfaction, provide objective assessments of calls. These are the skills O*NET identifies as most important for competent performance.
Will AI replace call centre quality auditor?
Our AI-durability model gives call centre quality auditor a score of 0.57 on a 0-1 scale (higher = more exposure). That places it at moderate AI exposure — some tasks are being automated but the role adapts. Learning to work with AI tools rather than against them is the path forward.