business service manager
Business service managers are reponsible for the provision of professional services to companies. They organise the provision of services tailored to the needs of the client and liaise with clients to agree on the contractual obligations for both parties.
business service manager business service managers are reponsible for the provision of professional services to companies. They organise the provision of services tailored to the needs of the client and liaise with clients to agree on the contractual obligations for both parties. The role shows moderate AI exposure (0.50 on a 0-1 scale) — some tasks are being automated but the role adapts. The most in-demand skills for the role include office administration, strategic planning, conclude business agreements, manage budgets, programme work according to incoming orders.
Pay in the UK
UK: median £43,365 a year for Property, housing and estate managers (ONS ASHE 2025, full-time)
Middle half of full-time jobs: £33,185 to £59,643 a year
UK jobs are grouped differently; this is the closest UK occupation group (ONS SOC 2020 1251). ONS rates this estimate precise. 2025 provisional figures; ONS revises them a year later. Source: ONS Annual Survey of Hours and Earnings (Open Government Licence)
Pay in India (occupation group)
Average monthly earnings of salaried employees in the occupation group “Managers” in India, from the Government of India's Periodic Labour Force Survey (January–December 2025). It covers everyone in this group, not only business service manager, and it is not US pay converted to rupees.
Source: MoSPI (Government of India), Periodic Labour Force Survey Annual Report 2025, Table 51 — average wage/salary earnings of regular wage/salaried employees, NCO-2015 division 1. Official India data gives one average per occupation group: there are no official India figures for single careers, experience levels or cities. Read the report
5 open listings on our jobs board → Recent listings whose job title matches this career. Some jobs in this career are advertised under other titles.
Top skills
Knowledge you'll build
- Administration and Management
- Customer and Personal Service
- English Language
- Administrative
- Computers and Electronics
- Personnel and Human Resources
- Economics and Accounting
- Education and Training
What you'd actually do
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Tools & technology you'd use
Frequently asked questions
What does business service manager do?
Business service managers are reponsible for the provision of professional services to companies. They organise the provision of services tailored to the needs of the client and liaise with clients to agree on the contractual obligations for both parties.
What skills does business service manager need?
The most in-demand skills for this role include office administration, strategic planning, conclude business agreements, manage budgets, programme work according to incoming orders, manage administrative systems. These are the skills O*NET identifies as most important for competent performance.
Will AI replace business service manager?
Our AI-durability model gives business service manager a score of 0.50 on a 0-1 scale (higher = more exposure). That places it at moderate AI exposure — some tasks are being automated but the role adapts. Learning to work with AI tools rather than against them is the path forward.