perform customer management
Identify and understand the customer's needs. Communicate and engage with stakeholders in designing, promoting and evaluating services.
perform customer management — identify and understand the customer's needs. Communicate and engage with stakeholders in designing, promoting and evaluating services. McKinsey's Skill Change Index places it in the evolving band (SCI 50.68/100) — the skill will still matter in 2030 but the nature of the work is changing. ESCO classifies it as a cross-sector (useful across many industries) skill within skills. It is currently listed by 3 occupations in our catalogue, including customer contact centre information clerk, information manager, and librarian.
Occupations that require perform customer management
Showing top 3 of 3 occupations · ranked by India employment volume, then AI-durability.
Frequently asked questions
What is perform customer management?
Identify and understand the customer's needs. Communicate and engage with stakeholders in designing, promoting and evaluating services.
What category of skill is perform customer management?
ESCO classifies perform customer management under the skills category, specifically in the providing general assistance to people subcategory.
Is perform customer management an AI-durable skill?
McKinsey's Skill Change Index places it in the evolving band (SCI 50.68/100) — the skill will still matter in 2030 but the nature of the work is changing. Continue investing, but pair it with the AI-tool workflow that is reshaping the field so you evolve with it.
Which jobs require perform customer management?
In our catalogue, 3 occupations list perform customer management as a required or important skill. The top occupations by employment volume include customer contact centre information clerk, information manager, librarian.
How transferable is perform customer management between industries?
ESCO tags perform customer management as a cross-sector (useful across many industries) skill — a signal of how portable it is when you change field.
Is perform customer management the same as conduct customer management?
Yes — perform customer management is also known as conduct customer management, do customer management, or performing customer management. They refer to the same underlying capability in the ESCO taxonomy.
How can I learn perform customer management?
The most reliable path is to pick a job or project that demands perform customer management and learn through delivery. Complement that with role-specific roadmaps and short courses. Explore the occupations below to see where this skill is used in practice.