Browse Skills maintain relationship with customers

maintain relationship with customers

🔻 Declining ESCO reuse: sector-specific

Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

maintain relationship with customers — build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service. McKinsey's Skill Change Index places it in the declining band (SCI 62.35/100) — a skill likely to fall in demand as AI and automation cover more of its ground by 2030. ESCO classifies it as a sector-specific (rooted in one industry) skill within skills. It is currently listed by 96 occupations in our catalogue, including Real estate sales agents, Travel agents, Facilities managers, and Purchasing managers.

Category: skills › developing professional relationships or networks SCI: 62.35/100 Also known as: maintain a relationship with customers, sustain relationship with customers, manage relationship with customers, control relationship with customers, preserve relationship with customers, maintain relationships with customers

Occupations that require maintain relationship with customers

Showing top 20 of 96 occupations · ranked by India employment volume, then AI-durability.

Real estate sales agents 👥 700,000 · 🤖 5.5/10
Travel agents 👥 150,000 · 🤖 7.7/10
Facilities managers 👥 75,000 · 🤖 5.4/10
Purchasing managers 👥 50,000 · 🤖 5.5/10
Baristas · 🤖 2.0/10
Flight attendants · 🤖 2.5/10
technical sales representative in mining and construction machinery · 🤖 3.0/10
technical sales representative in agricultural machinery and equipment · 🤖 3.7/10
life coach · 🤖 4.6/10
ICT account manager · 🤖 5.0/10
ICT buyer · 🤖 5.0/10
ICT vendor relationship manager · 🤖 5.0/10
ammunition shop manager · 🤖 5.0/10
antique shop manager · 🤖 5.0/10
audio and video equipment shop manager · 🤖 5.0/10
audiology equipment shop manager · 🤖 5.0/10
bakery shop manager · 🤖 5.0/10
beauty salon attendant · 🤖 5.0/10
beverages shop manager · 🤖 5.0/10
bicycle shop manager · 🤖 5.0/10

Frequently asked questions

What is maintain relationship with customers?

Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

What category of skill is maintain relationship with customers?

ESCO classifies maintain relationship with customers under the skills category, specifically in the developing professional relationships or networks subcategory.

Is maintain relationship with customers an AI-durable skill?

McKinsey's Skill Change Index places it in the declining band (SCI 62.35/100) — a skill likely to fall in demand as AI and automation cover more of its ground by 2030. Prioritise this skill only when it directly enables paid work today — plan for AI to absorb more of it every year.

Which jobs require maintain relationship with customers?

In our catalogue, 96 occupations list maintain relationship with customers as a required or important skill. The top occupations by employment volume include Real estate sales agents, Travel agents, Facilities managers, Purchasing managers, Baristas, Flight attendants.

How transferable is maintain relationship with customers between industries?

ESCO tags maintain relationship with customers as a sector-specific (rooted in one industry) skill — a signal of how portable it is when you change field.

Is maintain relationship with customers the same as maintain a relationship with customers?

Yes — maintain relationship with customers is also known as maintain a relationship with customers, sustain relationship with customers, manage relationship with customers, control relationship with customers, preserve relationship with customers, maintain relationships with customers, or maintain a relationship with a customer. They refer to the same underlying capability in the ESCO taxonomy.

How can I learn maintain relationship with customers?

The most reliable path is to pick a job or project that demands maintain relationship with customers and learn through delivery. Complement that with role-specific roadmaps and short courses. Explore the occupations below to see where this skill is used in practice.

Data: ESCO v1.2.1 (CC-BY-4.0). Durability framework informed by McKinsey Global Institute (Nov 2025). See our methodology.