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ICT process quality models

🔻 Declining ESCO reuse: sector-specific

The quality models for ICT services which address the maturity of the processes, the adoption of recommended practices and their definition and institutionalisation that allow the organisation to reliably and sustainably produce required outcomes. It includes models in a lot of ICT areas.

ICT process quality models — the quality models for ICT services which address the maturity of the processes, the adoption of recommended practices and their definition and institutionalisation that allow the organisation to reliably and sustainably produce required outcomes. McKinsey's Skill Change Index places it in the declining band (SCI 56.16/100) — a skill likely to fall in demand as AI and automation cover more of its ground by 2030. ESCO classifies it as a sector-specific (rooted in one industry) skill within knowledge. It is currently listed by 3 occupations in our catalogue, including ICT change and configuration manager, ICT quality assurance manager, and IT auditor.

Category: knowledge › software and applications development and analysis SCI: 56.16/100 Also known as: Quality maturity models, CMMI (Capability Maturity Model Integrated), software process quality, CMM

Occupations that require ICT process quality models

Showing top 3 of 3 occupations · ranked by India employment volume, then AI-durability.

ICT change and configuration manager · 🤖 5.0/10
ICT quality assurance manager · 🤖 5.0/10
IT auditor · 🤖 6.2/10

Frequently asked questions

What is ICT process quality models?

The quality models for ICT services which address the maturity of the processes, the adoption of recommended practices and their definition and institutionalisation that allow the organisation to reliably and sustainably produce required outcomes. It includes models in a lot of ICT areas.

What category of skill is ICT process quality models?

ESCO classifies ICT process quality models under the knowledge category, specifically in the software and applications development and analysis subcategory.

Is ICT process quality models an AI-durable skill?

McKinsey's Skill Change Index places it in the declining band (SCI 56.16/100) — a skill likely to fall in demand as AI and automation cover more of its ground by 2030. Prioritise this skill only when it directly enables paid work today — plan for AI to absorb more of it every year.

Which jobs require ICT process quality models?

In our catalogue, 3 occupations list ICT process quality models as a required or important skill. The top occupations by employment volume include ICT change and configuration manager, ICT quality assurance manager, IT auditor.

How transferable is ICT process quality models between industries?

ESCO tags ICT process quality models as a sector-specific (rooted in one industry) skill — a signal of how portable it is when you change field.

Is ICT process quality models the same as Quality maturity models?

Yes — ICT process quality models is also known as Quality maturity models, CMMI (Capability Maturity Model Integrated), software process quality, or CMM. They refer to the same underlying capability in the ESCO taxonomy.

How can I learn ICT process quality models?

The most reliable path is to pick a job or project that demands ICT process quality models and learn through delivery. Complement that with role-specific roadmaps and short courses. Explore the occupations below to see where this skill is used in practice.

Data: ESCO v1.2.1 (CC-BY-4.0). Durability framework informed by McKinsey Global Institute (Nov 2025). See our methodology.