Browse Skills claims procedures

claims procedures

🔻 Declining ESCO reuse: sector-specific

The different procedures that are used to formally request a payment for a suffered loss from an insurance company.

claims procedures — the different procedures that are used to formally request a payment for a suffered loss from an insurance company. McKinsey's Skill Change Index places it in the declining band (SCI 74.38/100) — a skill likely to fall in demand as AI and automation cover more of its ground by 2030. ESCO classifies it as a sector-specific (rooted in one industry) skill within knowledge. It is currently listed by 7 occupations in our catalogue, including Insurance sales agents, Insurance underwriters, insurance agency manager, and insurance fraud investigator.

Category: knowledge › finance, banking and insurance SCI: 74.38/100 Also known as: loss payment proceduces, loss case procedures, case procedures

Occupations that require claims procedures

Showing top 7 of 7 occupations · ranked by India employment volume, then AI-durability.

Insurance sales agents 👥 500,000 · 🤖 6.7/10
Insurance underwriters 👥 40,000 · 🤖 7.3/10
insurance agency manager · 🤖 5.0/10
insurance fraud investigator · 🤖 5.0/10
loss adjuster · 🤖 5.0/10
insurance claims handler · 🤖 6.0/10
property insurance underwriter · 🤖 6.0/10

Frequently asked questions

What is claims procedures?

The different procedures that are used to formally request a payment for a suffered loss from an insurance company.

What category of skill is claims procedures?

ESCO classifies claims procedures under the knowledge category, specifically in the finance, banking and insurance subcategory.

Is claims procedures an AI-durable skill?

McKinsey's Skill Change Index places it in the declining band (SCI 74.38/100) — a skill likely to fall in demand as AI and automation cover more of its ground by 2030. Prioritise this skill only when it directly enables paid work today — plan for AI to absorb more of it every year.

Which jobs require claims procedures?

In our catalogue, 7 occupations list claims procedures as a required or important skill. The top occupations by employment volume include Insurance sales agents, Insurance underwriters, insurance agency manager, insurance fraud investigator, loss adjuster, insurance claims handler.

How transferable is claims procedures between industries?

ESCO tags claims procedures as a sector-specific (rooted in one industry) skill — a signal of how portable it is when you change field.

Is claims procedures the same as loss payment proceduces?

Yes — claims procedures is also known as loss payment proceduces, loss case procedures, or case procedures. They refer to the same underlying capability in the ESCO taxonomy.

How can I learn claims procedures?

The most reliable path is to pick a job or project that demands claims procedures and learn through delivery. Complement that with role-specific roadmaps and short courses. Explore the occupations below to see where this skill is used in practice.

Data: ESCO v1.2.1 (CC-BY-4.0). Durability framework informed by McKinsey Global Institute (Nov 2025). See our methodology.