communicate by telephone
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
communicate by telephone — liaise via telephone by making and answering calls in a timely, professional and polite manner. McKinsey's Skill Change Index places it in the declining band (SCI 55.65/100) — a skill likely to fall in demand as AI and automation cover more of its ground by 2030. ESCO classifies it as a cross-sector (useful across many industries) skill within skills. It is currently listed by 8 occupations in our catalogue, including customer contact centre information clerk, employment agent, fact checker, and human resources assistant.
Occupations that require communicate by telephone
Showing top 8 of 8 occupations · ranked by India employment volume, then AI-durability.
Frequently asked questions
What is communicate by telephone?
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
What category of skill is communicate by telephone?
ESCO classifies communicate by telephone under the skills category, specifically in the liaising and networking subcategory.
Is communicate by telephone an AI-durable skill?
McKinsey's Skill Change Index places it in the declining band (SCI 55.65/100) — a skill likely to fall in demand as AI and automation cover more of its ground by 2030. Prioritise this skill only when it directly enables paid work today — plan for AI to absorb more of it every year.
Which jobs require communicate by telephone?
In our catalogue, 8 occupations list communicate by telephone as a required or important skill. The top occupations by employment volume include customer contact centre information clerk, employment agent, fact checker, human resources assistant, legal administrative assistant, receptionist.
How transferable is communicate by telephone between industries?
ESCO tags communicate by telephone as a cross-sector (useful across many industries) skill — a signal of how portable it is when you change field.
Is communicate by telephone the same as communicate through telephone?
Yes — communicate by telephone is also known as communicate through telephone, communicate by phone, interact using the telephone, or use the telephone. They refer to the same underlying capability in the ESCO taxonomy.
How can I learn communicate by telephone?
The most reliable path is to pick a job or project that demands communicate by telephone and learn through delivery. Complement that with role-specific roadmaps and short courses. Explore the occupations below to see where this skill is used in practice.