customer experience manager

Customer experience managers monitor customer experiences by creating, evaluating and improving the customer's interaction organisations in the hospitality, recreation or entertainment industry. They develop plans of action to optimise all aspects of the customer's experience. Customer experience managers strive to ensure customer satisfaction and boost company profits.

The most in-demand skills for this role include relationship marketing, comply with food safety and hygiene, handle customer complaints, manage the customer experience, use e-tourism platforms, analyse business plans. These are the skills O*NET identifies as most important for competent performance.

Our AI-durability model gives customer experience manager a score of 0.50 on a 0-1 scale (higher = more exposure). That places it at moderate AI exposure — some tasks are being automated but the role adapts. Learning to work with AI tools rather than against them is the path forward.