ground steward/ground stewardess

Ground stewards/ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets and helping passengers to apply for refunds after a delay or cancellation.

The most in-demand skills for this role include air passenger behaviour, air transport law, communicate with customers, check in luggage, manage the customer experience, check in passengers. These are the skills O*NET identifies as most important for competent performance.

Our AI-durability model gives ground steward/ground stewardess a score of 0.50 on a 0-1 scale (higher = more exposure). That places it at moderate AI exposure — some tasks are being automated but the role adapts. Learning to work with AI tools rather than against them is the path forward.