ICT operations manager

ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.

The most in-demand skills for this role include operations management, innovation processes, digital systems, manage changes in ICT system, manage budgets, define technology strategy. These are the skills O*NET identifies as most important for competent performance.

Our AI-durability model gives ICT operations manager a score of 0.50 on a 0-1 scale (higher = more exposure). That places it at moderate AI exposure — some tasks are being automated but the role adapts. Learning to work with AI tools rather than against them is the path forward.