customer experience manager
Customer experience managers monitor customer experiences by creating, evaluating and improving the customer's interaction organisations in the hospitality, recreation or entertainment industry. They develop plans of action to optimise all aspects of the customer's experience. Customer experience managers strive to ensure customer satisfaction and boost company profits.
customer experience manager customer experience managers monitor customer experiences by creating, evaluating and improving the customer's interaction organisations in the hospitality, recreation or entertainment industry. The role shows moderate AI exposure (0.50 on a 0-1 scale) — some tasks are being automated but the role adapts. The most in-demand skills for the role include relationship marketing, comply with food safety and hygiene, handle customer complaints, manage the customer experience, use e-tourism platforms.
Pay in the UK
UK: median £33,412 a year for Marketing associate professionals (ONS ASHE 2025, full-time)
Middle half of full-time jobs: £27,373 to £41,521 a year
UK jobs are grouped differently; this is the closest UK occupation group (ONS SOC 2020 3554). ONS rates this estimate precise. 2025 provisional figures; ONS revises them a year later. Source: ONS Annual Survey of Hours and Earnings (Open Government Licence)
Pay in India (occupation group)
Average monthly earnings of salaried employees in the occupation group “Professionals” in India, from the Government of India's Periodic Labour Force Survey (January–December 2025). It covers everyone in this group, not only customer experience manager, and it is not US pay converted to rupees.
Source: MoSPI (Government of India), Periodic Labour Force Survey Annual Report 2025, Table 51 — average wage/salary earnings of regular wage/salaried employees, NCO-2015 division 2. Official India data gives one average per occupation group: there are no official India figures for single careers, experience levels or cities. Read the report
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Top skills
Frequently asked questions
What does customer experience manager do?
Customer experience managers monitor customer experiences by creating, evaluating and improving the customer's interaction organisations in the hospitality, recreation or entertainment industry. They develop plans of action to optimise all aspects of the customer's experience. Customer experience managers strive to ensure customer satisfaction and boost company profits.
What skills does customer experience manager need?
The most in-demand skills for this role include relationship marketing, comply with food safety and hygiene, handle customer complaints, manage the customer experience, use e-tourism platforms, analyse business plans. These are the skills O*NET identifies as most important for competent performance.
Will AI replace customer experience manager?
Our AI-durability model gives customer experience manager a score of 0.50 on a 0-1 scale (higher = more exposure). That places it at moderate AI exposure — some tasks are being automated but the role adapts. Learning to work with AI tools rather than against them is the path forward.