taxi controller
Taxi controllers take bookings, dispatch vehicles, and are responsible for coordinating drivers while maintaining customer liaison.
taxi controller taxi controllers take bookings, dispatch vehicles, and are responsible for coordinating drivers while maintaining customer liaison. The role shows low AI exposure (0.38 on a 0-1 scale) — the role's core work resists automation. The most in-demand skills for the role include road traffic laws, passenger transport regulations, communicate verbal instructions, use codes to communicate with taxi drivers, handle customer complaints.
Pay in the UK
UK: median £33,508 a year for Transport and distribution clerks and assistants (ONS ASHE 2025, full-time)
Middle half of full-time jobs: £27,996 to £39,496 a year
UK jobs are grouped differently; this is the closest UK occupation group (ONS SOC 2020 4134). ONS rates this estimate precise. 2025 provisional figures; ONS revises them a year later. Source: ONS Annual Survey of Hours and Earnings (Open Government Licence)
Pay in India (occupation group)
Average monthly earnings of salaried employees in the occupation group “Clerical support workers” in India, from the Government of India's Periodic Labour Force Survey (January–December 2025). It covers everyone in this group, not only taxi controller, and it is not US pay converted to rupees.
Source: MoSPI (Government of India), Periodic Labour Force Survey Annual Report 2025, Table 51 — average wage/salary earnings of regular wage/salaried employees, NCO-2015 division 4. Official India data gives one average per occupation group: there are no official India figures for single careers, experience levels or cities. Read the report
Top skills
Knowledge you'll build
- Customer and Personal Service
- Public Safety and Security
- Administration and Management
- Administrative
- English Language
- Transportation
- Personnel and Human Resources
- Computers and Electronics
What you'd actually do
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Prepare daily work and run schedules.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
- Receive or prepare work orders.
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
Tools & technology you'd use
Frequently asked questions
What does taxi controller do?
Taxi controllers take bookings, dispatch vehicles, and are responsible for coordinating drivers while maintaining customer liaison.
What skills does taxi controller need?
The most in-demand skills for this role include road traffic laws, passenger transport regulations, communicate verbal instructions, use codes to communicate with taxi drivers, handle customer complaints, assign taxi fares. These are the skills O*NET identifies as most important for competent performance.
Will AI replace taxi controller?
Our AI-durability model gives taxi controller a score of 0.38 on a 0-1 scale (higher = more exposure). That places it at low AI exposure — the role's core work resists current-generation automation. It's a comparatively AI-durable choice within its field.