loss adjuster

Loss adjusters treat and evaluate insurance claims by investigating the cases and determining liability and damage, in accordance with the policies of the insurance company. They interview the claimant and witnesses and write reports for the insurer where appropriate recommendations for the settlement are made. Loss adjusters' tasks include making payments to the insured following his claim, consulting damage experts and providing information via telephone to the clients.

The most in-demand skills for this role include insurance law, principles of insurance, actuarial science, claims procedures, types of insurance, manage claim files. These are the skills O*NET identifies as most important for competent performance.

Our AI-durability model gives loss adjuster a score of 0.50 on a 0-1 scale (higher = more exposure). That places it at moderate AI exposure — some tasks are being automated but the role adapts. Learning to work with AI tools rather than against them is the path forward.