call centre supervisor
Call centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities.
call centre supervisor call centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities. The role shows moderate AI exposure (0.50 on a 0-1 scale) — some tasks are being automated but the role adapts. The most in-demand skills for the role include characteristics of products, call routing, employment law, call quality assurance management, call-centre technologies.
Pay in the UK
UK: median £33,174 a year for Office supervisors (ONS ASHE 2025, full-time)
Middle half of full-time jobs: £29,117 to £39,909 a year
UK jobs are grouped differently; this is the closest UK occupation group (ONS SOC 2020 4142). ONS rates this estimate precise. 2025 provisional figures; ONS revises them a year later. Source: ONS Annual Survey of Hours and Earnings (Open Government Licence)
Pay in India (occupation group)
Average monthly earnings of salaried employees in the occupation group “Technicians and associate professionals” in India, from the Government of India's Periodic Labour Force Survey (January–December 2025). It covers everyone in this group, not only call centre supervisor, and it is not US pay converted to rupees.
Source: MoSPI (Government of India), Periodic Labour Force Survey Annual Report 2025, Table 51 — average wage/salary earnings of regular wage/salaried employees, NCO-2015 division 3. Official India data gives one average per occupation group: there are no official India figures for single careers, experience levels or cities. Read the report
Top skills
Knowledge you'll build
- Sales and Marketing
- Customer and Personal Service
- English Language
- Computers and Electronics
- Administration and Management
- Communications and Media
- Administrative
- Law and Government
What you'd actually do
- Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Explain products or services and prices, and answer questions from customers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Maintain records of contacts, accounts, and orders.
- Answer telephone calls from potential customers who have been solicited through advertisements.
Tools & technology you'd use
Frequently asked questions
What does call centre supervisor do?
Call centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities.
What skills does call centre supervisor need?
The most in-demand skills for this role include characteristics of products, call routing, employment law, call quality assurance management, call-centre technologies, characteristics of services. These are the skills O*NET identifies as most important for competent performance.
Will AI replace call centre supervisor?
Our AI-durability model gives call centre supervisor a score of 0.50 on a 0-1 scale (higher = more exposure). That places it at moderate AI exposure — some tasks are being automated but the role adapts. Learning to work with AI tools rather than against them is the path forward.