insurance claims handler
Insurance claims handlers ensure that all insurance claims are handled accurately and that payment for valid claims is made to the policyholders. They use statistical data and reporting to calculate and adjust claims as needed, communicate with and guide policyholders and monitor the progress of a claim.
insurance claims handler insurance claims handlers ensure that all insurance claims are handled accurately and that payment for valid claims is made to the policyholders. The role shows moderate AI exposure (0.60 on a 0-1 scale) — some tasks are being automated but the role adapts. The most in-demand skills for the role include insurance law, fraud detection, principles of insurance, actuarial science, claims procedures.
Pay in the UK
UK: median £39,634 a year for Estimators, valuers and assessors (ONS ASHE 2025, full-time)
Middle half of full-time jobs: £32,274 to £51,360 a year
UK jobs are grouped differently; this is the closest UK occupation group (ONS SOC 2020 3541). ONS rates this estimate reasonably precise. 2025 provisional figures; ONS revises them a year later. Source: ONS Annual Survey of Hours and Earnings (Open Government Licence)
Pay in India (occupation group)
Average monthly earnings of salaried employees in the occupation group “Technicians and associate professionals” in India, from the Government of India's Periodic Labour Force Survey (January–December 2025). It covers everyone in this group, not only insurance claims handler, and it is not US pay converted to rupees.
Source: MoSPI (Government of India), Periodic Labour Force Survey Annual Report 2025, Table 51 — average wage/salary earnings of regular wage/salaried employees, NCO-2015 division 3. Official India data gives one average per occupation group: there are no official India figures for single careers, experience levels or cities. Read the report
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Top skills
Frequently asked questions
What does insurance claims handler do?
Insurance claims handlers ensure that all insurance claims are handled accurately and that payment for valid claims is made to the policyholders. They use statistical data and reporting to calculate and adjust claims as needed, communicate with and guide policyholders and monitor the progress of a claim.
What skills does insurance claims handler need?
The most in-demand skills for this role include insurance law, fraud detection, principles of insurance, actuarial science, claims procedures, types of insurance. These are the skills O*NET identifies as most important for competent performance.
Will AI replace insurance claims handler?
Our AI-durability model gives insurance claims handler a score of 0.60 on a 0-1 scale (higher = more exposure). That places it at moderate AI exposure — some tasks are being automated but the role adapts. Learning to work with AI tools rather than against them is the path forward.