passenger fare controller
Passenger fare controllers collect tickets, fares, and passes from passengers. They answer questions from passengers concerning transport rules, station, and timetable information.
passenger fare controller passenger fare controllers collect tickets, fares, and passes from passengers. They answer questions from passengers concerning transport rules, station, and timetable information. The role shows moderate AI exposure (0.50 on a 0-1 scale) — some tasks are being automated but the role adapts. The most in-demand skills for the role include customs regulations for passengers, apply tramway regulations, communicate with customers, operate electronic payment terminals, help to control passenger behaviour during emergency situations.
Pay in the UK
UK: median £46,062 a year for Rail travel assistants (ONS ASHE 2025, full-time)
Middle half of full-time jobs: £40,367 to £53,858 a year
UK jobs are grouped differently; this is the closest UK occupation group (ONS SOC 2020 6214). ONS rates this estimate precise. 2025 provisional figures; ONS revises them a year later. Source: ONS Annual Survey of Hours and Earnings (Open Government Licence)
Pay in India (occupation group)
Average monthly earnings of salaried employees in the occupation group “Service and sales workers” in India, from the Government of India's Periodic Labour Force Survey (January–December 2025). It covers everyone in this group, not only passenger fare controller, and it is not US pay converted to rupees.
Source: MoSPI (Government of India), Periodic Labour Force Survey Annual Report 2025, Table 51 — average wage/salary earnings of regular wage/salaried employees, NCO-2015 division 5. Official India data gives one average per occupation group: there are no official India figures for single careers, experience levels or cities. Read the report
Top skills
Frequently asked questions
What does passenger fare controller do?
Passenger fare controllers collect tickets, fares, and passes from passengers. They answer questions from passengers concerning transport rules, station, and timetable information.
What skills does passenger fare controller need?
The most in-demand skills for this role include customs regulations for passengers, apply tramway regulations, communicate with customers, operate electronic payment terminals, help to control passenger behaviour during emergency situations, facilitate safe disembarkation of passengers. These are the skills O*NET identifies as most important for competent performance.
Will AI replace passenger fare controller?
Our AI-durability model gives passenger fare controller a score of 0.50 on a 0-1 scale (higher = more exposure). That places it at moderate AI exposure — some tasks are being automated but the role adapts. Learning to work with AI tools rather than against them is the path forward.