receptionist

Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.

The most in-demand skills for this role include customer service, company policies, communicate with customers, communicate verbal instructions, disseminate internal communications, greet guests. These are the skills O*NET identifies as most important for competent performance.

Our AI-durability model gives receptionist a score of 0.50 on a 0-1 scale (higher = more exposure). That places it at moderate AI exposure — some tasks are being automated but the role adapts. Learning to work with AI tools rather than against them is the path forward.