ICT operations manager
ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.
ICT operations manager iCT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. The role shows moderate AI exposure (0.50 on a 0-1 scale) — some tasks are being automated but the role adapts. The most in-demand skills for the role include operations management, innovation processes, digital systems, manage changes in ICT system, manage budgets.
Pay in the UK
UK: median £56,438 a year for IT managers (ONS ASHE 2025, full-time)
Middle half of full-time jobs: £44,372 to £73,901 a year
UK jobs are grouped differently; this is the closest UK occupation group (ONS SOC 2020 2132). ONS rates this estimate precise. 2025 provisional figures; ONS revises them a year later. Source: ONS Annual Survey of Hours and Earnings (Open Government Licence)
Pay in India (occupation group)
Average monthly earnings of salaried employees in the occupation group “Managers” in India, from the Government of India's Periodic Labour Force Survey (January–December 2025). It covers everyone in this group, not only ICT operations manager, and it is not US pay converted to rupees.
Source: MoSPI (Government of India), Periodic Labour Force Survey Annual Report 2025, Table 51 — average wage/salary earnings of regular wage/salaried employees, NCO-2015 division 1. Official India data gives one average per occupation group: there are no official India figures for single careers, experience levels or cities. Read the report
Top skills
Knowledge you'll build
- Computers and Electronics
- Customer and Personal Service
- Administration and Management
- Engineering and Technology
- English Language
- Personnel and Human Resources
- Mathematics
- Education and Training
What you'd actually do
- Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
- Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
- Review project plans to plan and coordinate project activity.
- Assign and review the work of systems analysts, programmers, and other computer-related workers.
- Provide users with technical support for computer problems.
- Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
Tools & technology you'd use
Frequently asked questions
What does ICT operations manager do?
ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.
What skills does ICT operations manager need?
The most in-demand skills for this role include operations management, innovation processes, digital systems, manage changes in ICT system, manage budgets, define technology strategy. These are the skills O*NET identifies as most important for competent performance.
Will AI replace ICT operations manager?
Our AI-durability model gives ICT operations manager a score of 0.50 on a 0-1 scale (higher = more exposure). That places it at moderate AI exposure — some tasks are being automated but the role adapts. Learning to work with AI tools rather than against them is the path forward.