Patient Representatives
Assist patients in obtaining services, understanding policies and making health care decisions.
Patient Representatives assist patients in obtaining services, understanding policies and making health care decisions. The role reports a median annual salary of $48,790 in the US and is projected to grow 5% over the next decade (about as fast as average). Entry typically requires a Postsecondary nondegree award, and shows moderate AI exposure (0.58 on a 0-1 scale) — some tasks are being automated but the role adapts. The most in-demand skills for the role include Active Listening, Social Perceptiveness, Service Orientation, Speaking, Reading Comprehension.
Pay in the UK
UK: median £29,931 a year for Medical and dental technicians (ONS ASHE 2025, full-time)
Middle half of full-time jobs: £26,955 to £36,120 a year
UK jobs are grouped differently; this is the closest UK occupation group (ONS SOC 2020 3213). ONS rates this estimate precise. 2025 provisional figures; ONS revises them a year later. Source: ONS Annual Survey of Hours and Earnings (Open Government Licence)
Pay in India (occupation group)
Average monthly earnings of salaried employees in the occupation group “Technicians and associate professionals” in India, from the Government of India's Periodic Labour Force Survey (January–December 2025). It covers everyone in this group, not only Patient Representatives, and it is not US pay converted to rupees.
Source: MoSPI (Government of India), Periodic Labour Force Survey Annual Report 2025, Table 51 — average wage/salary earnings of regular wage/salaried employees, NCO-2015 division 3. Official India data gives one average per occupation group: there are no official India figures for single careers, experience levels or cities. Read the report
Top skills
Knowledge you'll build
- Customer and Personal Service
- Medicine and Dentistry
- Sociology and Anthropology
- Administrative
- Psychology
- Administration and Management
- Computers and Electronics
- English Language
What you'd actually do
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Interview patients or their representatives to identify problems relating to care.
- Refer patients to appropriate health care services or resources.
- Maintain knowledge of community services and resources available to patients.
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Tools & technology you'd use
Frequently asked questions
What does Patient Representatives do?
Assist patients in obtaining services, understanding policies and making health care decisions.
How much does Patient Representatives earn?
The median annual salary for Patient Representatives in the US is $48,790.
What is the job outlook for Patient Representatives?
The role is projected to grow 5% over the next decade (about as fast as average). Current US employment is approximately 178,800 workers.
How do I become patient representatives?
The typical entry education is a Postsecondary nondegree award. Building a foundation in the top skills below will strengthen your application.
What skills does Patient Representatives need?
The most in-demand skills for this role include Active Listening, Social Perceptiveness, Service Orientation, Speaking, Reading Comprehension, Coordination. These are the skills O*NET identifies as most important for competent performance.
Will AI replace Patient Representatives?
Our AI-durability model gives Patient Representatives a score of 0.58 on a 0-1 scale (higher = more exposure). That places it at moderate AI exposure — some tasks are being automated but the role adapts. Learning to work with AI tools rather than against them is the path forward.
How hard is it to enter this field?
Patient Representatives has low barrier to entry — generally accessible — you can enter with basic credentials and on-the-job learning.